Your enquiry information

Updated 9 November 2026.

Your cookie choices

Optional analytics and advertising tracking stay off until you choose. The banner offers Accept optional, Reject optional and Settings. Closing it with the X rejects optional cookies and remembers that choice. Use Cookie settings below the footer at any time to change or withdraw your choice. We remember your selection in this browser for 180 days; expired or older preferences require a new choice. Essential storage supports your privacy preference, form receipts and secure staff access, and remembers a dismissed newsletter invitation. These functions do not require optional tracking permission. Cookie permission does not subscribe you to emails.

Optional website analytics

Google Analytics loads only if you allow Analytics and enquiry attribution. It measures public page visits, enquiry starts, confirmed saved requests and phone-link clicks. A phone-link click does not confirm a call or a lead. Analytics cookies last up to 30 days. Events sent by this website omit URL query strings, your name, email, phone number, notes and request reference; referrers are reduced to their origin. Google processes technical information needed to provide Analytics, including browser and device information. Reporting uses Leadstorm Digital's Analytics property, filtered to the Ottawa Chemicals hostname.

Withdrawing permission stops further optional Analytics collection by this website and removes its Analytics cookies and visit-source storage from this browser; it does not delete previously collected records or submitted enquiries. A localhost preview keeps test events in the browser without loading Google Analytics. Enquiries work whether you allow, decline or block Analytics.

What you provide

The enquiry form collects your contact name, email address or phone number, customer type, intended product family/application, delivery requirements, and any product, equipment or timing details you choose to share. Organization details are not required for personal enquiries; destination information is requested when needed for delivery or a quote. Existing business and lease requests retain their relevant organization and location details. Please do not include payment card information, account passwords or other sensitive information in your notes.

Supplier comparison enquiries

If you request a supplier comparison, we ask for your business name, contact name, phone number, Canadian postal code and current-provider selection. This information helps the sales team review and follow up your request. Your provider selection is stored with the enquiry, separately from campaign attribution, and is not sent in general website analytics events.

Your industry choices

You can optionally select a market and business type to help us understand your request. An industry page may suggest a context, which you can change or clear; visiting that page does not identify your business. We keep page context separate from the industry you select. Authorized staff may correct a classification and retain a record of that change. Personal customers can leave business classification blank. Campaign measurement remains subject to your optional analytics choice.

Google Maps

Embedded location maps load only when you select Show map. This connects your browser to Google, which receives technical connection information and may use cookies under its own policies. Hide map removes the embedded map; it does not delete information already received by Google. Opening the Google Maps link takes you to Google's service. Loading a map does not grant website analytics, advertising or newsletter permission.

How it is used

We use the information to respond to your request, discuss product suitability and service coverage, prepare a quote and follow up on an order or lease enquiry. Sending the form does not subscribe you to a newsletter or authorize an order.

Optional checklist emails

The kitchen checklist is available without joining an email list. If you separately choose email signup, we collect your email address, any optional name and business details, your selected interests, and a record of the permission wording, sender address, source page and time. Quote enquiries are not automatically added to this list.

When the signup service is enabled, Leadstorm Mail manages the permission records and campaign queue in the website database. Our configured email provider processes recipient addresses and message content to deliver confirmation and marketing emails. An accepted confirmation request is not proof that an email arrived or that you confirmed. The welcome emails and later product updates begin only after confirmation and campaign activation. Unsubscribe through the link in a marketing email, or contact us to withdraw permission. We retain the consent record and any necessary suppression record to respect that decision and document the permission relied upon. Signup details are not added to ordinary analytics events.

Website and source information

Only with analytics permission, we record public page visits and basic campaign source details to understand which sources lead to relevant requests. A tab-scoped session storage entry keeps a random session identifier and source details for up to 30 minutes of inactivity. First-touch and latest eligible external or tagged source can then be recorded with a form submission. Form and phone-link events contain the page, enquiry type, random session/form identifiers and event name, not your name, contact details or notes. Referrers are stored as hostnames only. With permission, an enquiry may also record the form layout and a broad screen-size category. Without permission, we still process the enquiry details you submit, its originating page and a submission identifier needed to avoid duplicate requests.

Optional advertising measurement

Advertising measurement is currently disabled on the live website. No Google advertising tags, remarketing audiences or customer-data export are active. Accept optional does not enable an unavailable category; we will ask separately before enabling advertising tracking. In an enabled local test only, advertising permission allows eligible ad click identifiers to be kept for up to 30 days and linked to an enquiry. Declining or withdrawing removes that browser record. Advertising consent has a separate identifier and revision so a withdrawal can be checked against an already submitted enquiry. If an update cannot reach the server, the browser choice applies immediately and the control offers Retry.

Storage and access

The live website uses Cloudflare hosting and a Cloudflare D1 database. Submitted information is stored for enquiry and customer follow-up; access to the enquiry queue is restricted to authorized staff. A localhost preview uses separate local test records. An infrastructure provider may process technical request information to operate and secure the service. Short-lived hashed request identifiers are used to limit repeated submissions.

Your questions and requests

To ask about information you submitted, request a correction or ask for deletion, contact sales@ottawachemicals.ca or call (613) 277-7657. Include your request reference if available. Please avoid sending sensitive documents by email unless a suitable method has been agreed.